Informativa sui rimborsi

Contact our customer service team via email or phone to request a return authorization. Please include your order number, proof of purchase, and clear photos showing the reason for return.

Unauthorized returns will not be accepted. Once you receive our return instructions, ship the item to our address: Via Orzinuovi, 129, 25125 Brescia.

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

Return Shipping Costs – This depends on the reason:

If you change your mind (buyer’s remorse): You are responsible for the return shipping costs.

If the item is defective, damaged upon arrival, or we sent the wrong item: We will cover the full return shipping cost and send you a prepaid label. Please contact us within 48 hours of delivery if you notice damage or defects.

Refund Timeline

After we receive and inspect the returned item, we will process the refund within 1–3 business days.

The refund will be issued to your original payment method. Please note that banks or payment platforms (e.g., PayPal) typically take an additional 6–10 business days to make the funds available in your account. We will email or call you once the refund has been initiated.